Terms of service

Terms Of Service

Last updated: October 22, 2026

Store And Seller

Huawellux operates huawellux.com to provide fiber optic product information, receive inquiries worldwide for standard products and custom projects, and accept standard online orders for supported destinations.

Store / trade name: Huawellux

Registered legal entity: 深圳市华威光科技有限公司 (Shenzhen, Guangdong, China)

Business address: Room 709A, No. 1 Langrong Road, Xinshi Community, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, China. Postal code: 518109

Sales & RFQ: sales@huawellux.com

Phone / WhatsApp: +86 198-1234-9860

Product Information

Product pages show the product, selected options, price, availability, and specifications used for an online order. Customers should review the selected variant and contact Huawellux before ordering if compatibility, configuration, or project requirements are unclear.

Orders, Payment, Taxes, And Fees

Orders are subject to product availability, payment confirmation, a complete supported delivery address, and order-security review. If an order cannot be fulfilled as placed, Huawellux will contact the customer about a correction, replacement, full refund, or cancellation.

Prices are shown in USD. Listed product prices are purchase prices for the selected standard configurations. All new standard online orders and new project quotations exclude destination import duties, import VAT/GST, and destination import-clearance, brokerage or carrier tax-collection charges.

The buyer pays these destination import charges to the relevant authority, carrier or broker when requested and provides the importer information and documents required for destination customs clearance. The published Express Shipping fee covers transport and does not include these destination import charges. A zero tax amount at checkout does not mean that no tax or import charge is payable.

Any sales tax or VAT/GST that Huawellux is legally required to collect on the sale is itemized separately before payment. Sales-side taxes collected by Huawellux are separate from destination import duties, import VAT/GST and destination import-clearance or tax-collection charges paid by the buyer.

Project quotations state the agreed configuration, quantities, product price, shipping cost, payment and delivery terms. All new project quotations exclude destination import duties, import VAT/GST, and destination import-clearance, brokerage or carrier tax-collection charges. The buyer pays these charges and provides the importer information and documents required for destination customs clearance.

Orders placed directly through the Shop app or Shop website follow the marketplace-tax process applicable to that sales channel. Using Shop Pay on huawellux.com does not by itself make an order a Shop sales-channel order.

These terms apply to new orders placed and new quotations issued after this update is published. Existing orders and previously accepted quotations retain the terms agreed when they were placed or accepted.

Huawellux adds no separate service fee, handling fee, order-processing fee, or payment-processing fee. See the Payment Methods page and Shipping Policy.

Changes, Cancellations, And Shipping Delays

Contact Huawellux promptly to request a customer-initiated order change or cancellation. Such a request can normally be accepted only before preparation, production, customization, or shipment begins.

If Huawellux cannot ship a standard online order within the stated preparation period, Huawellux will provide a delay notice and the option to accept a revised expected shipment date or cancel the unshipped order for a full and prompt refund of all amounts paid. The Shipping Policy provides the applicable details.

Shipping, Returns, And Warranty

The Shipping Policy and Return, Refund, and Warranty Policy form part of these terms.

Custom And RFQ Orders

Orders made to specifications that are not listed as selectable options on the product page and separately confirmed in writing before payment may require written product, price, preparation, shipping, and return terms. Selecting a listed product-page option or ordering multiple units does not by itself create separate return terms. Submitting an RFQ does not require payment.

Request a project quotation to agree configuration, quantities, shipping and destination clearance information before payment. All new quotations exclude destination import duties, import VAT/GST, and destination import-clearance, brokerage or carrier tax-collection charges. The buyer pays these charges and provides the required destination clearance information and documents. Submitting an RFQ is free and does not place an order.

Website Use

Users may not use this website for unlawful activity, fraudulent orders, interference with website operation, or activity that violates applicable law or third-party rights.

Contact

For order, payment, shipping, return, warranty, privacy, tax, duty, customs, fee, legal, product, or RFQ questions, email sales@huawellux.com.