Shipping policy
Shipping Policy
Last updated: July 29, 2026
Coverage And Shipping Cost
Huawellux ships standard online orders to supported United States delivery addresses shown at checkout.
- Orders of US$249.90 or more: free standard shipping.
- Orders below US$249.90: US$14.99 standard shipping.
The applicable shipping fee is shown before payment.
Shipping Origin And Fulfillment
Standard online orders are fulfilled and dispatched directly by Huawellux from mainland China. Huawellux does not use a local warehouse in the United States or a third-party fulfillment warehouse for these orders. Independent carriers and freight forwarders transport and deliver parcels after dispatch.
Delivery Estimate And Pre-Shipment Delays
Estimated delivery is 4-14 business days after payment confirmation: 1-7 business days for order preparation and 3-7 business days for transit. Business days exclude weekends and public holidays.
The order cut-off is 6:00 PM China Standard Time (UTC+8 / Beijing time) on business days. Orders confirmed after the cut-off may begin preparation on the next business day.
If Huawellux determines that an order cannot be shipped within the stated preparation period, Huawellux will notify the customer before that period expires. The notice will provide a revised expected shipment date when available and explain how the customer can either accept the delay or cancel the unshipped order for a full and prompt refund of all amounts paid. If Huawellux cannot provide the required notice or obtain any consent required for a further delay, Huawellux will cancel the unshipped order and issue the refund.
Sales Tax, Import Duties, And Other Charges
Prices are shown in USD. For a standard order placed directly through huawellux.com, any United States sales tax that Huawellux is required to collect is calculated and shown before payment. If no sales-tax amount is shown at checkout, Huawellux does not collect sales tax for that direct order.
For supported United States standard online orders, Huawellux arranges and pays any applicable import duties and the customs-clearance, carrier, and brokerage charges required for standard delivery. Beyond any shipping fee and any sales tax expressly shown at checkout, Huawellux does not charge the customer an additional import-duty charge, customs-clearance charge, brokerage fee, carrier fee, service fee, handling fee, order-processing fee, or payment-processing fee after checkout or on delivery.
If a carrier or customs authority asks the customer to pay an import-duty, clearance, brokerage, or carrier charge for a supported standard order, the customer should contact sales@huawellux.com before making the payment. Huawellux will investigate the request and arrange payment or reimbursement when it is a charge covered by the standard delivery terms.
Orders placed directly through the Shopify Shop app or Shop website are Shop sales-channel orders and are subject to Shopify's marketplace-tax process. Where required, applicable United States marketplace sales tax is calculated, collected, and shown by Shop before payment. Using Shop Pay during checkout on huawellux.com does not by itself make the order a Shop sales-channel order.
Address And Tracking
Customers must provide a complete delivery address, including the recipient name and, if applicable, the company name, street address, suite or unit, city, state, ZIP code, email address, and phone number required for delivery.
Address changes are possible only before preparation or shipment begins.
Tracking is sent by email or through the order contact information when available. Carrier scans may take time to appear.
Delays, Damage, And Lost Shipments
Weather, carrier exceptions, customs inspection, address problems, holidays, and remote-area limits may affect delivery timing. Huawellux will provide available tracking or carrier updates.
For a damaged, incorrect, missing, or apparently lost shipment, email sales@huawellux.com promptly with the order number, a description, and relevant package or product photos. Approved cases are handled under the Return, Refund, and Warranty Policy.
Cancellations And Custom Orders
Contact Huawellux as soon as possible to request a customer-initiated cancellation. Such a request can normally be accepted only before preparation, customization, or shipment begins. This limitation does not remove the customer's delay-cancellation right described above: if Huawellux cannot ship a standard online order within the stated preparation period, the customer may accept the revised shipment date or cancel the unshipped order for a full and prompt refund. A shipped order is handled under the return policy after delivery.
Custom, RFQ-confirmed, bulk, project-specific, or special-configuration orders may have separate written preparation and shipping terms confirmed before payment or production.
Shipping Contact
For shipping, delivery, address, tracking, tax, duty, customs, or fee questions, email sales@huawellux.com and include the order number when available.