Privacy policy

Privacy Policy

Last updated: July 18, 2026

Who We Are

Huawellux is operated by 深圳市华威光科技有限公司 (Shenzhen, Guangdong, China). This policy explains how personal information is collected, used, and disclosed when a person visits huawellux.com, places an order, submits an RFQ or contact form, or communicates with us.

Huawellux does not sell customer contact information. Huawellux does not use a customer's personal information, photos, or order-related images in advertising without the customer's consent.

Information We Process

Depending on how a customer uses the website, we may process:

  • contact and delivery details, including name, company name where provided, address, email, and phone number;
  • order and transaction details, including products, selected options, quantity, price, payment status, shipping, returns, and prior transactions;
  • account details and preferences if an account is created;
  • RFQ, support, warranty, and other communications, including files or photos voluntarily provided;
  • device, browser, IP address, cookie, and website-usage information; and
  • fraud-prevention, security, and legal-compliance information.

Payment-card credentials are handled by Shopify checkout and the payment provider. Huawellux receives the order and payment-status information needed to process the transaction and does not ask customers to send full card numbers, card security codes, or payment passwords by email, WhatsApp, or contact form.

How We Use Information

We use personal information to operate the website; process payment and fulfill orders; provide shipping, returns, refunds, warranty service, RFQs, and customer support; maintain security and prevent fraud; improve the website and product information; send marketing communications where permitted; comply with law; and establish or defend legal claims.

Sources Of Information

Information may come directly from the customer, automatically from the website and device, or from service providers involved in checkout, payment, fraud prevention, analytics, support, fulfillment, and shipping.

Service Providers And Disclosure

We disclose information only as needed to operate the store and provide requested services. Recipients may include Shopify, payment providers, fraud-prevention and security providers, hosting and technical providers, analytics or advertising providers, customer-support services, and fulfillment, logistics, and shipping providers. We may also disclose information when required by law, to protect legal rights, with customer direction or consent, or in connection with a business reorganization or transfer.

Service providers process information under their own terms and privacy notices. The store is hosted by Shopify. More information is available in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies And Similar Technologies

The website and its providers may use cookies or similar technologies that are necessary for checkout and site operation, remember preferences, measure site use, prevent fraud, or support advertising where permitted. Available cookie or privacy choices can be managed through the website's privacy controls and browser settings. Disabling essential cookies may affect checkout or account functions.

Retention And Security

We retain information only as long as reasonably needed for the purposes described above, including order service, warranty, accounting, fraud prevention, dispute handling, and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage method is completely secure. Do not send sensitive payment credentials through email, WhatsApp, or contact forms.

Privacy Rights And Choices

Depending on applicable law, a person may have rights to request access, correction, deletion, or a copy of personal information, and to object to or restrict certain processing or opt out of targeted advertising or the sale or sharing of personal information. These rights may be subject to legal exceptions and identity verification.

Privacy requests may be sent to support@huawellux.com. Marketing emails can be stopped by using the unsubscribe link; service messages about an order may still be sent.

International Processing

Huawellux operates from China and uses service providers that may process information in other countries. Personal information may therefore be transferred outside the customer's country. Where required, we and our providers use legally recognized safeguards for international transfers.

Children

The website is not intended for children, and Huawellux does not knowingly collect personal information from children under the age required by applicable law. A parent or guardian may contact support@huawellux.com to request deletion.

Changes To This Policy

We may update this policy to reflect changes in our services, practices, or legal obligations. The revised policy and updated date will be posted on this page.

Contact

Store / trade name: Huawellux

Registered legal entity: 深圳市华威光科技有限公司 (Shenzhen, Guangdong, China)

Business address: Room 709A, No. 1 Langrong Road, Xinshi Community, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, China. Postal code: 518109

Phone / WhatsApp: +86 198-1234-9860

Customer support and privacy requests: support@huawellux.com

Support hours: Monday-Friday, 9:00-18:00 China Standard Time (UTC+8)