Refund policy

Return, Refund, And Warranty Policy

Last updated: July 29, 2026

30-Day Standard Product Returns

Eligible standard online products may be returned or exchanged within 30 days after delivery. The product must be unused, uninstalled, uncut, unmodified, in original condition, and returned with its original packaging, accessories, labels, and documents where applicable.

Huawellux does not charge a restocking fee for an approved eligible return.

Return Shipping, Customs, And Related Fees

For an approved non-quality return, the customer arranges and pays for tracked return shipping and any return-side customs duty, tax, brokerage, clearance, or carrier fee. The original shipping fee is not refunded. Huawellux does not charge a restocking fee for an approved eligible return.

For an approved defective, incorrect, missing, damaged-before-delivery, or materially different product, Huawellux arranges or pays for the approved return or replacement shipping and any customs, clearance, brokerage, or carrier fees required by the approved return instructions. If the case is resolved by a full return and refund instead of a replacement, Huawellux also refunds any original shipping fee charged for the affected item or order.

The customer must follow the return address, carrier, service, declaration, and shipping instructions provided by Huawellux. Costs created by an unauthorized return route or service might not be reimbursed.

Custom And Project Orders

Only products made to specifications that are not listed as selectable options on the product page and expressly confirmed in writing as custom or non-returnable before payment are excluded from non-quality returns. Selecting a listed product-page option or ordering multiple units does not by itself make a standard online product custom.

A change or cancellation for a separately confirmed custom order is possible only before preparation, production, or shipment begins, unless Huawellux agrees otherwise in writing.

How To Request A Return

Email sales@huawellux.com before sending a product back. Include the order number and reason for the request. For a quality, damage, incorrect-item, missing-item, or warranty request, include a clear description and relevant product, packaging, or shipping-label photos.

All returns require approval. The return address and instructions are provided after approval. Products sent without approval may be refused or delayed.

Inspection And Refund

After Huawellux receives the returned product, Huawellux will inspect it and notify the customer by email whether the return is approved. For an approved return, the refund is normally credited to the original payment method within 1-7 business days after the returned parcel is delivered to the designated return address. Every approved refund will be credited to the original payment method no later than 10 calendar days after that delivery date. This 10-calendar-day maximum includes inspection, approval, refund initiation, and payment-provider posting time.

Huawellux submits an approved refund against the affected item or order through the original checkout or sales channel. This allows any sales tax collected with that item or order, including marketplace sales tax on a Shop sales-channel order, to be adjusted through the original channel.

One-Year Limited Warranty

The 30-day return period and the one-year limited warranty are separate. After the return period, the warranty covers manufacturing or quality defects under normal use for one year from delivery. It does not cover misuse, improper installation, modification, cutting, physical damage after delivery, normal wear, contamination, or an application mismatch.

Huawellux may request the order number, product label, photos, video, and installation details to assess a warranty request and will confirm the available repair, replacement, refund, or other appropriate remedy.

Returns Contact

For a return, refund, exchange, or warranty request, email sales@huawellux.com and include the order number when available.